Privacy Policy

We collect and generate various data points about you. Data by which you are identified is termed as “Personal Data”. Personal Data does not mean information that is freely available or accessible in public domain. Your privacy is of utmost importance to us and protection of your Personal Data is a key commitment for us.

We are governed by Indian laws including the Information Technology Act 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Personal Data We Collect

• Personal details like name, contact, address, ID documents, DOB, education, etc.
• Transaction history and payment details.
• Financial data like income, expenses, credit history.
• Photos and documents for service access.
• Call recordings with customer care.
• Employment and salary data (if applicable).
• Signature specimen for verification.
• Survey responses and feedback.
• App data such as location, contacts, SMS, and device info.

Data Sharing

We never share your Personal Data without your consent except under legal obligations or for service fulfillment under confidentiality obligations. Sharing happens:

• On a need-to-know basis with employees, partners, vendors.
• For legal/statutory/governmental purposes.
• To prevent fraud or manage financial risk.

Usage of Your Data

• Process transactions, respond to requests.
• Improve products/services via analytics.
• Send updates and changes.
• Handle complaints or feedback.
• Conduct credit checks and due diligence.
• Monitor services and conduct audits.
• Offer selective promotions.

External Processing

Your data may be processed by affiliates, vendors, or service providers under strict confidentiality to fulfill services or legal obligations.

Cookie Policy

• Cookies help personalize your experience.
• No Personal Data is stored unless explicitly provided.
• You can disable cookies via browser settings.

Third-Party Links

We are not responsible for privacy practices of external websites linked from our site. Please check their policies when visiting.

Security Measures

We implement advanced encryption, device authentication, access control, and regular audits to safeguard your data.

Grievance Redressal

For any complaints, write to:

Grievance Officer
DigitalRecharge Consumer Products Pvt Ltd,
Type II/20, Dr.VSI Estate,
Thiruvanmiyur, Chennai – 600041, Tamil Nadu, INDIA

Policy Updates

This policy is subject to updates. Check our site regularly for the latest version. It applies across all DigitalRecharge services including PAN card, recharge, BBPS, and more.

Cancellation and Refund

Cancellation (Before Use)

Can be initiated within 1 day. Refunds processed in 3 days and credited in 7–10 working days.

Refund (After Use)

Can be requested within 1 day post-service. Approval and refund processing takes 3 days; credited in 7–10 working days.